Privacy policy
Last updated: May 2026
Plants Etc. is committed to protecting your personal information and respecting your privacy.
This privacy policy explains how we collect, use, store, and protect your personal data when you visit our website, contact us, place an order, book a workshop, or interact with us through social media.
Plants Etc. complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who we are
Plants Etc. is a small business based in the Scottish Highlands.
If you have any questions about this privacy policy or the personal information we hold about you, please contact:
Fiona MacKenzie at fiona@plantsetc.co.uk
The information we collect
We may collect the following personal information:
- name
- email address
- telephone number (if provided)
- billing address
- delivery address
- workshop booking details
- messages and correspondence
- order details
- feedback, reviews, and comments
We only collect information that you voluntarily provide to us.
How we collect information
We collect information via:
- enquiries submited through our website contact form
- direct emails to us
- contact via Facebook and Instagram
- orders placed
- workshop bookings
- enquires
- reviews or feedback provided
We may also collect limited technical information through cookies and analytics tools (see the Cookies section below).
How we use your information
We use your information to:
- respond to enquiries
- process and fulfil orders
- arrange delivery or collection
- manage workshop bookings
- send invoices and receipts
- provide customer support
- keep accounting records
- improve our products and services
- send occasional marketing communications, where you have consented to receive them
Our legal basis for processing data
Under UK GDPR, we process your personal data on the following legal bases:
- contract
- to provide the products or services you have requested
- legal obligation
- to keep records required for tax and accounting purposes
- Legitimate Interests
- to respond to enquiries, maintain customer relationships, and improve our services
- consent
- where you have given permission, such as for marketing emails or non-essential cookies.
How long we keep your information
We retain personal information only for as long as necessary.
- Invoices, receipts, and accounting records: 7 years
- General enquiries, emails, and messages: up to 3 years
- Marketing consent records: until consent is withdrawn
How we store and protect your information
We store personal information securely on password-protected devices and accounts.
We take reasonable steps to protect your data from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
Withdrawing consent or updating your information
If you would like to:
- update your personal information
- request deletion of your information
- withdraw consent
- ask how your data is being used
please email: fiona@plantsetc.co.uk
Links to other websites
Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices of those websites.
Changes to this privacy policy
We may update this privacy policy from time to time.
Any changes will be posted on this page and will take effect immediately upon publication.