Privacy Policy

Plants Etc is committed to complying with the General Data Protection Regulation (GDPR) and the Data Protection Act 2018. We want you to understand how we use your personal data and be confident that it is kept safely and securely.

What type of information do we collect?

We receive, collect and store any information you enter on our website, Facebook page or Instagram pace or that you provide to us in any other way. We collect personally identifiable information that you provide to us for the purposes of processing orders. This includes but is not limited to: name, email address, home/venue address where delivery is required, communications, comments, feedback, and reviews.

Why do we collect personal information?

We collect this information for the following purposes:

  • To provide and operate our services
  • To provide our customers with ongoing customer support
  • To be able to contact our customers and users with general or personalised service-related notices and promotional messages

How do we collect information?

When you contact Plants Etc with an order or query, we collect the personal data you give us – such as your name and email address – as part of the process. This applies to all means of contact – through our contact form, via email or by any other means. Your personal information will be used for the specific reasons stated above only.

How do we store, use, share and disclose information?

All electronically documented Personal Information generated by us for the purposes stated above, such as order forms, invoices and contracts, is stored securely on password protected devices. Invoices and receipts will be kept for a minimum of 7 years for tax purposes, however all other documents, emails and messages will be deleted after a period of 3 years.

Our website is hosted on the WordPress platform. WordPress provides us with the online platform which allows us to publicise our products and services to you and allows you to contact us. Your data may be stored through our WordPress hosting provider data storage, databases and the contact form plugin and associated management account for that plugin. They store your data on secure servers behind a firewall.

Our email system is Gmail. All emails will be deleted after a period of 3 years. Any invoices or receipts sent to you by us will be retained securely by us for a minimum of 7 years for tax purposes. You can read more about Google’s own privacy policy at:

If you choose to contact us through Facebook or Facebook Messenger, all messages will be deleted after a period of 3 years. Any invoices or receipts sent to you by us will be retained securely by us for a minimum of 7 years for tax purposes. You can read more about Facebook’s own privacy policy here:

If it is necessary to provide your details to a 3rd party to ensue completion of a service, then we will do so.

Your Personal Information details will not be shared with third parties other than those stated above, unless there is a Legal Obligation (where there is statutory or other legal requirement to share the information e.g. when we must share your information for law enforcement purposes).

Plants Etc will take photographs of any commissions. These will be used on (and not limited to) our website, social media, promotional material and portfolio.

How do we communicate with our site visitors?

During the process of providing our services to you, we will contact you via email or by Facebook Messenger to discuss the requirements for your order, or to respond to your query.

How do we use cookies and other tracking tools?

A cookie is a small file that asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

How can our visitors/customers withdraw their consent or update their details?

If you wish to remove or change the Personal Information details we hold about you, please email us at

Privacy policy updates

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website and/or Facebook page. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it and under what circumstances, if any, we use and/or disclose it.

Questions and contact information

If you would like to access, correct, amend or delete any personal information we have about you, please contact Fiona at

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